Operator

ZOVA is operated by ZOVA Social LLC.

No-Sharing Clause for Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

All categories of personal information collected by ZOVA exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

Information obtained as part of the SMS consent process, including your phone number and opt-in status, will not be shared with third parties. We will not sell, rent, lease, or otherwise share your phone number or mobile opt-in data with any third party for their own marketing or promotional purposes.

SMS Terms & Conditions (ZOVA)

Program description

ZOVA is a US-based social events platform. We send transactional SMS messages: one-time codes to the numbers they're asked for, and messages to the verified phone numbers on ZOVA accounts.

Opt-in mechanism

A phone number is required to use ZOVA, and ZOVA verifies it by texting it a one-time code (OTP). ZOVA texts a new code each time one is asked for: to sign up (on the phone-verification screen at joinzova.com/verify-phone, or on the phone step when signing up with a phone or getting a ticket without signing up first), to sign in with a phone, to add a new number, or to cancel or get a refund from a ticket's link.

Consent to ZOVA's ongoing transactional SMS program (event reminders, cancellations, access updates, and ticket confirmations) is collected separately, through a dedicated, optional, unchecked SMS-consent checkbox next to the phone number wherever it is given or confirmed: on the phone-verification screen, and on the phone step when signing in with a phone or getting a ticket without signing up first. The confirmation after an RSVP or purchase also offers the same checkbox, under "Text me about my events and tickets", while texts are off. The checkbox reads: "I agree to receive transactional SMS messages from ZOVA about my events, RSVPs and ticket purchases. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. See ZOVA's SMS Terms and Privacy Policy." When the user agrees, ZOVA texts them a confirmation.

The SMS-consent checkbox is separate from the Terms of Service checkbox and is not required to create an account, verify a phone number, or get tickets; without it, ZOVA texts only the codes the user asks for. SMS consent is not a condition of service. ZOVA keeps a record of each time a user agrees to texts, replies STOP or START, or changes their number: the time, the SMS Terms version in effect, and, for an agreement, the IP address and user agent. These records are kept for as long as the account exists, and for four years after it is deleted. After a number change, texts other than codes stop until the user agrees again for the new number. Consent can be revoked at any time by replying STOP.

Message types

One-time codes: a 6-digit code each time one is asked for, to sign up, sign in with a phone, get a ticket without signing up first, add a new number, or cancel or get a refund from a ticket's link.
Event notifications: reminders, cancellations, and access updates for events the user has RSVP'd to, bought tickets for, or is hosting.
Ticket confirmations: when the user gets a ticket, free or paid, with a link that opens it.
Invitations to an event, a team or an event's door come from the host's own phone number, not from ZOVA.

ZOVA does not send marketing or promotional SMS under any circumstances.

Sample messages

ZOVA: Your code is 384921. Don't share it with anyone. It expires in 10 min. Msg freq varies, msg&data rates may apply. Reply HELP for help, STOP to cancel.
ZOVA: You're in for Saturday Run Club on Sat, Nov 7, 7:00 AM. Your ticket: joinzova.com/t/Kx3vQ9mR2LpT7wYbN4cHsA. Reply STOP to opt out.
ZOVA: Saturday Run Club is tomorrow (San Diego). Your ticket: joinzova.com/t/Kx3vQ9mR2LpT7wYbN4cHsA. Reply STOP to opt out.
ZOVA: Saturday Run Club was cancelled by the host. A full refund is on the way to your card. Reply STOP to opt out.
ZOVA: Texts about your events and tickets are on. Msg freq varies. Msg&data rates may apply. Reply HELP for help, STOP to opt out.

Message frequency and rates

Message frequency varies with account activity — typically a few messages per week at most for an active user. Message and data rates may apply. These are charged by the user's mobile carrier, not by ZOVA.

Opt-out (STOP)

Users may reply STOP at any time to any ZOVA SMS message to opt out. After STOP, ZOVA can't text that number anything, including one-time verification codes. To get texts again, including codes, reply START or UNSTOP to the ZOVA number, then request the code again. Meanwhile, an account with a verified email address can sign in with a code by email.

Help (HELP)

Reply HELP to any ZOVA SMS for support information. Or contact support@joinzova.com.

Supported carriers

Messages delivered via Twilio. Supported on all major US wireless carriers including AT&T, T-Mobile, Verizon, and their MVNOs. Carriers are not liable for delayed or undelivered messages.

Privacy and data sharing

The phone number is used to sign in to the user's ZOVA account, to connect invitations a host sent to that number to the account, and to deliver the transactional messages listed above. We share it only with our SMS infrastructure provider (Twilio) strictly to deliver those messages, and with payment processors (Stripe) where required for fraud prevention on a ticket purchase. Both act as processors on our behalf, not as third-party marketers. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Links

Contact: support@joinzova.com